Senior Application Engineer I

Fire Alarm System / Fire Detection Pre-Sales Technical Support Johnson Controls helps customers create safer, smarter, and more sustainable environments through fire protection and life safety solutions.

This is a pre-sales technical support role focused mainly on fire alarm systems and fire detection.

About Jci

At Johnson Controls, you will be part of a team that supports life safety solutions with a strong focus on customer outcomes, technical quality, and collaboration.

Responsibilities

• In this role, you will support fire alarm and fire detection opportunities with practical technical guidance that helps customers and sales teams move forward with confidence.
• You will work within established procedures and guidelines to provide technical information, advice, and assistance regarding the organization’s products and services before and during the sales process.
• You will help translate customer needs into clear technical direction, support sales conversations with accurate product knowledge, and ensure that technical input is timely, consistent, and aligned to the opportunity.
• Provide technical information, advice, and assistance on fire alarm and fire detection products and services before and during the sales process.
• Support sales staff with product clarification, application guidance, and solution positioning for fire detection opportunities.
• Review customer requirements and help identify suitable fire detection system options within established procedures and guidelines.
• Prepare technical input that supports proposals, bids, and customer discussions.
• Assist with questions related to fire detection panels, detectors, modules, networked systems, and related fire alarm applications.
• Coordinate with sales staff only when clarification of issues is needed to keep opportunities moving forward.
• Contribute to accurate, customer-focused communication that supports safe and effective fire protection outcomes.
• It Own the quality of your technical input by providing clear, accurate, and practical guidance that supports compliant fire detection solutions.
• Stay close to the work by understanding customer requirements early, identifying gaps quickly, and removing obstacles before they affect the sales process.
• Improve every day by using feedback, asking good questions, and applying structured problem-solving to refine recommendations and support.
• Win as one team by collaborating with sales staff when clarification is needed and working constructively with internal stakeholders.
• Use established procedures and guidelines to keep technical advice consistent, reliable, and easy for customers to act on.

Requirements

• University degree and 1 year suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.
• Ability to provide accurate technical information and follow defined procedures and guidelines.
• Strong communication skills with the ability to explain technical concepts clearly.
• Working knowledge of fire alarm or fire detection systems.
• Ability to support sales activities in a professional, customer-focused manner.
• Comfort working with others to clarify issues and support the progress of opportunities.

Preferred

• Experience with EN-listed fire detection systems.
• Knowledge of fire and voice alarm design installation standards such as BS5839.
• Exposure to EN54, NFPA, or UL-related fire detection applications.
• Familiarity with Johnson Controls, Tyco, or Zettler fire detection platforms.
• Knowledge of PAVA systems or BMS integration concepts such as Modbus or BACnet.

Why Join Us

This is a chance to build your expertise in fire detection while contributing to work that matters. If you are ready to bring technical clarity and customer focus to fire detection pre-sales support, we would like to hear from you.