Supply Chain Process Coordinator

Primary Purpose The Supply Chain Process Coordinator provides administrative and operational support for supplier-facing processes across multiple systems and business functions. This role serves as a primary contact for supplier and stakeholder inquiries, executes established workflows, maintains accurate records, tracks process completion, and escalates issues as needed.

About Generac

• We are Generac, a leading energy technology company committed to powering a smarter world.
• Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation.
• From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Responsibilities

• The coordinator helps ensure supplier processes run efficiently by responding to requests, managing follow-up activities, monitoring outstanding actions, and maintaining clear communication with suppliers and internal stakeholders.
• Success in this role requires strong organization, attention to detail, customer service, and follow-through.
• Major Responsibilities Request Management Monitor shared mailboxes, workflow queues, and intake channels.
• Respond to routine supplier and stakeholder inquiries using established procedures and standard work.
• Prioritize, track, and resolve requests within defined service expectations.
• Escalate complex issues to appropriate subject matter experts or support teams.
• Provide timely updates and ensure requests are completed or transitioned to the appropriate owner.
• Supplier Coordination Support supplier onboarding, data collection, documentation, assessments, and related activities.
• Manage supplier communications, including requests, reminders, and follow-ups.
• Assist suppliers with routine process and system questions.
• Track participation and completion status and address missing or incomplete submissions.
• Escalate critical delays, recurring issues, or nonresponsive suppliers.
• Administration Execute established supply chain and supplier management processes in accordance with approved procedures.
• Coordinate workflow activities across sourcing, procurement, supplier quality, compliance, and other functions.
• Review submissions for completeness and route items requiring further review.
• Monitor workflow status and follow escalation protocols for overdue or stalled activities.
• Support routine system administration activities, including user access and workflow assignments.
• Data Management and Reporting Maintain supplier records, documentation, trackers, and process data.
• Review information for completeness, accuracy, and compliance with established requirements.
• Perform routine data validation and reconciliation activities.
• Prepare status reports, completion metrics, aging reports, and operational summaries.
• Support dashboard updates and provide information for leadership reporting.
• Documentation and Continuous Improvement Maintain process documentation, job aids, templates, and standard work instructions.
• Support training activities and provide basic process guidance to users and suppliers.
• Identify recurring issues, process inefficiencies, and improvement opportunities.
• Participate in testing, process improvement projects, and implementation of approved changes.
• Provide operational feedback to support ongoing process enhancements.
• Familiarity with process documentation, standard work, and continuous improvement principles.

Requirements

• Education Associate degree in business, supply chain, operations, information systems, or a related field, or equivalent relevant experience.
• Experience 1-3 years’ experience in an administrative, customer support, supplier support, procurement, supply chain, operations, or process coordination role.
• Knowledge / Skills / Abilities Demonstrated ability to manage a high volume of requests and competing priorities.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to follow documented procedures and apply defined business rules consistently.
• Proficiency with standard productivity, communication, reporting, and collaboration tools.
• Ability to work effectively with both internal stakeholders and external suppliers.
• Experience Experience supporting suppliers or external business partners.
• Experience working across multiple business platforms or workflow systems.
• Experience with supplier onboarding, documentation collection, qualification, compliance, quality, or procurement processes.
• Experience maintaining operational reports, trackers, or dashboards.

Preferred

• Job Requirements Education Bachelor’s degree in business, supply chain, operations, information systems, or a related field.