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Trainee Technical Support Representative - Freelancer /Talent Pool

Side

Responsibilities

  • Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature.
  • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Explain and guide customers through product features and functionalities.
  • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
  • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

Requirements

  • Candidates with international customer support experience in email and chat preferred.
  • Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
  • Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
  • Stay focused on the quality by ensuring consistency and adherence to high standards.
  • Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
  • Candidate must have their own computer with Windows 8.1 or above.
  • Mandatory hi-speed broadband connection.
  • UPS/power backup solution if possible.
  • Outstation candidates should be willing to relocate to Hyderabad when work from office resumes.
  • Proficient with English and have good written & verbal communication skills.
  • Flexibility & availability for rotational shifts and week offs to cover hours of operations.
  • Must possess logical, reasoning, and problem-solving skills. Preferred Skills
  • Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
  • Experience in handling international customers via email and chat. Good to have
  • Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.

Preferred

  • Proven customer support experience in Chat & Email process is preferred.

Pay

  • Side · Bengaluru, India (Remote) · — · Posted 2026-10-27
  • Salary: Up to INR 175

Apply

[Apply at Side](https://apply.workable.com/sideinc/j/F318015C58/apply)