Sr. Specialist Customer Support

We are seeking a customer-focused and results-oriented Customer Service Operations Specialist to support customer fulfillment activities and operational processes. This role serves as a key interface between customers and internal teams, ensuring accurate order management, timely issue resolution, and effective execution of operational and financial processes. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced environment where customer satisfaction, operational excellence, and continuous improvement are critical to success.

About Globalfoundries

• Join a collaborative team where you will play a critical role in delivering exceptional customer experiences while supporting key operational and business objectives.
• You will have opportunities to develop your expertise, influence process improvements, and contribute to the success of a global organization.

Responsibilities

• Customer Support & Order Management Serve as a primary point of contact for customers regarding order fulfillment and administrative inquiries.
• Create, manage, and maintain customer orders and quotations with a high degree of accuracy.
• Coordinate with internal teams to ensure timely delivery and resolution of customer requests.
• Provide proactive communication regarding order status, changes, and customer concerns.
• Billing & Financial Operations Investigate and resolve billing discrepancies and transactional issues.
• Ensure accurate processing of debits, credits, and order adjustments.
• Partner with Finance teams to support cash management objectives and operational KPIs.
• Monitor account activity and follow established processes to support revenue recognition and collections activities.
• Inventory & Operational Management Monitor and take action on aged Work-in-Process (WIP) and inventory-related issues.
• Analyze operational data and trends to identify issues and recommend corrective actions.
• Support inventory optimization and fulfillment performance objectives.
• Anticipate operational challenges and work collaboratively to implement preventive solutions.
• Improvement & Operational Excellence Participate in process improvement initiatives that enhance customer experience and operational efficiency.
• Apply analytical skills to identify root causes and recommend sustainable solutions.
• Support the implementation of new tools, systems, and operational procedures.
• Contribute to continuous improvement projects across the business.
• Collaboration Build strong working relationships with Finance, Supply Chain, Sales, Manufacturing, and other support organizations.
• Work with customer representatives regarding operational requirements, scheduling needs, and issue resolution.
• Support global and cross-functional projects as assigned.
• Safety & Compliance Perform all activities in a safe and responsible manner.
• Support Environmental, Health, Safety, and Security (EHSS) requirements, policies, and programs.
• Ensure compliance with company procedures, controls, and operational standards.
• Strong partnerships with customers and internal stakeholders.

Requirements

• Qualifications Bachelor's degree in Business, Supply Chain, Operations Management, Finance, or a related field, or equivalent experience.
• Experience in customer service, order management, operations, supply chain, or related business functions.
• Strong analytical and problem-solving skills.
• Ability to interpret operational metrics and business data to make informed decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications, particularly Excel.

Preferred

• Qualifications Experience with ERP systems such as SAP, Oracle, D365, or similar platforms.
• Knowledge of order-to-cash processes, billing operations, inventory management, or customer fulfillment.
• Experience supporting process improvement initiatives.
• Experience working in a manufacturing, semiconductor, technology, or related industry.
• Key Competencies Customer Focus Operational Excellence Analytical Thinking Problem Solving Attention to Detail Cross-Functional Collaboration Adaptability Continuous Improvement Communication Skills What Success Looks Like Accurate and timely processing of customer orders and quotations.
• Effective resolution of customer and billing issues.
• Successful management of inventory and WIP-related actions.
• Consistent achievement of operational and cash management objectives.
• Continuous contributions to process and service improvements.
• Why Join Us?

Benefits

• Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia