Customer Support Representative Polish/Spanish/English

Join OVHcloud, a leading European cloud and hosting provider, as a Customer Support Representative. In this role, you will be the first point of contact for customers from various countries, helping them with billing and administrative issues. You will develop your soft skills, learn about our services, and have the opportunity to work in a hybrid position based in Wrocław.

By being the first point of contact for customers from different countries, you will listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues.

Responsibilities

• You will participate in defined projects and missions, and understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.
• In 6 months, you will have accomplished becoming independent in recognizing and troubleshooting most standard issues brought by customers, and understanding the company product portfolio and related customer needs.