Service Process Coach-South

Join MSX International, a leading partner to automotive OEMs and mobility companies worldwide. As a Service Process Coach, you will drive dealership performance improvement through structured coaching, process assessment, and staff development across the after sales function. You will engage with dealership teams to embed best practices, elevate customer satisfaction, and ensure consistent adherence to service processes and standards.

Responsibilities

• Coaching and training customer-facing after sales staff on soft skills, complaint handling, communication, and empathy.
• Assessing dealership after sales operations against defined SOPs and service standards, conducting structured process audits, and developing actionable improvement plans.
• Monitoring, evaluating, and reporting on dealership progress against KPIs, preparing and submitting detailed performance reports to regional managers and OEM stakeholders.