Programs & Business Operations Lead

Join Airbnb as a Programs & Business Operations Lead, where you will drive strategic business growth initiatives for the Experiences business. You will be responsible for co-developing and executing innovative strategies, owning demand strategy and business growth for priority markets, and leading select global cross-functional programs. Your role will involve strategic leadership, cross-functional alignment, operational excellence, stakeholder engagement, innovation and growth, and creativity.

Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role

Business Operations: Proven experience in leading strategic and tactical execution within a large organization

Responsibilities

• Co-develop and execute innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for guests and hosts.
• Own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book experiences.
• Collaborate with cross-functional teams, including product management, finance, marketing, community, communications, sales operations, and supply, to achieve shared objectives that deliver meaningful business results.
• Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development

Requirements

• Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging
• Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices
• Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership
• Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies
• Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision
• Go-to-market Expertise: Direct experience launching and scaling growth initiatives, such as paid marketing, referral programs, ambassador programs, distribution partnerships, affiliates, and creative growth experiments
• Prioritization: Constantly able to understand opportunities and costs to prioritize time and resource investment
• Experience: 10+ years of experience leading complex growth initiatives or business programs in high-growth environments, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred
• Rapid Test & Learn: As one of Airbnb’s new business lines, it is critical to not only leverage the known channels that work, but to quickly identify new ideas for driving growth, align relevant stakeholders, and quickly test to understand viability

Pay

USD 168,000 - 203,000