Staff Customer Success Manager

Join our team as a Staff Customer Success Manager, where you'll be the primary post-sale owner for high-impact customers, driving adoption and commercial growth. You'll translate product capabilities into business impact, lead quarterly business reviews, and help us scale our customer success efforts. This role offers real opportunities for personal and career growth in a high-growth business.

Assumer la responsabilité de la gestion des comptes stratégiques, en veillant à ce que les clients passent rapidement de la signature du contrat à une utilisation significative du produit.

Identifier les opportunités d'adoption et d'expansion, et travailler en étroite collaboration avec l'équipe de vente pour maximiser la rétention et la croissance des revenus.

Responsibilities

• Utiliser des outils d'intelligence artificielle pour travailler plus intelligemment et étendre votre impact sur les comptes, en traduisant les capacités du produit en résultats commerciaux.

Requirements

• Experience owning enterprise or high-growth accounts with meaningful revenue responsibility
• A track record of driving both retention and expansion
• Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS
• Curiosity about AI and a habit of experimenting with it in your workflows
• Comfort working with executive stakeholders as well as customer technical teams
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through change, and take ownership of outcomes

Experience in a high-growth environment

• You don't need a technical background or a history in a technical account management role
• You do need to be sharp and technically comfortable
• Push customers forward when momentum slows
• Prefer building scalable systems over maintaining the status quo
• Take full ownership of revenue and outcomes

Balance empathy with accountability

• Stay calm and effective in a fast-moving, high-growth business
• People describe you as gritty, commercially sharp, resilient, and proactive

Pay

USD 169,000 - 199,000