Associate Customer Success Engineer

Join Insycle, a B2B SaaS company focused on data integrity. As an Associate Customer Success Engineer, you'll manage a portfolio of customers, driving adoption and optimizing usage of our data integrity platform. You'll provide strategic guidance, support value communication, and engage with customers at key moments. This hybrid role requires relationship building, data fluency, and hands-on strategic guidance.

Communicate clearly across chat, email, and Zoom with video on; you can translate complex topics into simple, friendly guidance and are comfortable communicating with various stakeholders

About insycle

Align with our mission: make working with data easy, fun, and not scary

Responsibilities

• Gérer un portefeuille de clients en supervisant leur intégration, leur utilisation active, leur renouvellement et leur expansion.
• Promouvoir l'adoption et l'utilisation optimale des outils d'Insycle, en identifiant les opportunités de nouveaux cas d'utilisation.
• Fournir des retours sur la configuration, examiner les configurations des clients et signaler les problèmes potentiels.
• Are a self-starter with a bias to action. You see what’s needed, take ownership, and create improvements without being asked

Requirements

• Are hungry to improve processes and move the company forward; you notice patterns, propose scalable fixes, and follow through
• Have 1-2 years in Customer Success, onboarding, solutions consulting, or a similar technical, customer-facing role at a B2B SaaS company
• Are comfortable with CRMs and data workflows (HubSpot or Salesforce), and you can troubleshoot technical issues
• Are curious but intentional. You ask great questions, form hypotheses, test quickly, and measure impact
• Are technical, with the ability to learn quickly and become a product expert
• Enjoy collaborating, stay positive and energetic under pressure, and embody being helpful in every interaction

Pay

USD 50,000 - 70,000