Senior Product Designer

Join Mastercard's Global SME team as a Senior Product Designer. In this role, you'll shape the future of small business experiences by working at the intersection of design, product, data, and technology. You'll lead end-to-end product design efforts, identify customer needs, and help shape product strategy. This is a highly collaborative and fast-paced environment where experimentation, innovation, and customer-centric thinking are at the core of everything we do.

About Mastercard

Resilient, agile, and energized by innovation and experimentation

Responsibilities

• Lead end-to-end product design efforts from discovery through delivery across web, mobile, and platform experiences.
• Identify customer needs, market opportunities, and business challenges through research, data, and stakeholder collaboration.
• Rapidly prototype concepts, Proofs of Concept (POCs), and MVPs using human-centered design principles and AI-assisted design tools.
• Strong product thinking with the ability to contribute to product strategy and clearly articulate design decisions and tradeoffs
• Ability to translate product vision into scalable experience frameworks, interaction patterns, and reusable components

Requirements

• This role is ideal for a designer who thrives in ambiguity, embraces emerging technologies, and enjoys turning customer insights into impactful product solutions
• Strong UX foundation with deep understanding of component architecture, behaviors, responsive layouts, and design systems
• Experience leveraging customer research, usability testing, experimentation, and analytics to inform design decisions and measure outcomes
• Ability to understand technical constraints and implications when making design decisions
• Demonstrated success applying Design Thinking and human-centered design methodologies to bring products from concept to market
• Experience using Figma Make (or similar AI-assisted design tools) to accelerate ideation, prototyping, and iteration
• Experience designing for B2B and B2B2C business models; experience launching global products is a strong plus
• Expert-level proficiency in Figma, including component systems, prototyping, variables, and scalable design systems
• 6+ years of experience designing and shipping digital products across consumer, B2B, or B2B2C experiences

Experience with service design and customer journey orchestration

• Hands-on experience with vibe coding, AI-assisted prototyping, or modern design-to-code workflows
• Experience designing AI-enabled products, conversational experiences, or intelligent user interactions
• Experience working in scaled agile environments with distributed product and engineering teams
• Experience evolving and maintaining design systems to support changing business and customer needs
• Strong visual and interaction design sensibilities with high attention to detail

Proactive and comfortable navigating ambiguity with minimal direction

• Collaborative and able to build strong partnerships across disciplines
• Naturally curious about small businesses and motivated by understanding how entrepreneurs work and make decisions
• Passionate about emerging technologies and AI-enabled experiences, with a desire to shape how small businesses interact with the next generation of intelligent products and services
• Passionate about solving complex customer and business problems
• Curious, adaptable, and eager to learn in a fast-paced environment