Commercial Operations Specialist

Join KAYAK's Search Data & Quality team as a Commercial Operations Specialist. In this role, you will be responsible for maintaining and operating monitoring processes to track accuracy across hotel search results, investigating accuracy issues, defining and documenting escalation paths, and coordinating with internal teams. You will also monitor key performance indicators, contribute to broader data quality initiatives, and share knowledge with teammates. The position offers flexible work options, team-wide time off, volunteer opportunities, wellness support, resource groups, and career growth opportunities.

• Maintenir et exploiter des processus de surveillance récurrents pour suivre l'exactitude des résultats de recherche d'hôtels.
• Enquêter sur les problèmes d'exactitude, catégoriser les causes profondes et coordonner avec les équipes internes pour conduire à la résolution.
• Définir et documenter des voies d'escalade claires, en veillant à ce que les bonnes équipes soient engagées au bon moment.

• A methodical, investigative approach to problem-solving - comfortable digging into data to find root causes and propose solutions
• Attention to detail and a genuine care for data accuracy and quality
• 1-3 years of experience working in operations, analytics, or a related role, with demonstrated impact on product or business outcomes; equivalent experience, training, or transferable skills are equally considered
• Experience contributing to multiple projects simultaneously and making informed decisions about priorities
• Comfort working with data - for example, using SQL or a comparable tool - and the ability to turn findings into clear recommendations for both technical and non-technical colleagues
• A proactive approach to problem-solving and a willingness to take ownership of your work
• Clear written and verbal communication skills; able to prepare concise documentation and present findings to colleagues and leadership
• A collaborative approach and enjoyment of building working relationships across engineering, commercial, and marketing teams
• Curiosity about how large-scale search systems work and how data accuracy affects user experience
• Experience with data visualization tools or log analysis platforms (these can also be developed on the job)
• Familiarity with the travel industry, online travel agencies, or hotel distribution