Account Manager

Join Resolver, a high-growth SaaS company, as an Account Manager. In this role, you will focus on growing existing customer engagements through cross-selling, expansion, and upselling. You will combine consultative selling with a solutions-based approach, solving problems and building relationships while keeping our customers' business objectives in mind. You will also be part of a collaborative team committed to helping organizations protect what matters.

Responsibilities

• Consultative and Conceptual Selling: Focus on up-selling and cross-selling to existing customer accounts while meeting customer retention targets.
• Strategic Sales Planning: Develop account plans for growth by combining commercial acumen with local relationships.
• Forecasting & Documentation: Forecast and track customer account metrics, maintain records of customer transactions.

Requirements

• Experience in a high initiative, high autonomy environment is critical for success; you are a resourceful problem-solver!
• Exposure or knowledge within Security & Investigations is a plus!
• You know the value of customer loyalty and can effectively anticipate needs, establish clear goals, and facilitate rapport
• Passionate about solving business problems with technology
• 2-5 years related sales experience within a SaaS company

Preferred

• Experience with marketing automation tools an asset