Senior Enterprise Account Executive (CRM Solutions)

Join ServiceNow as a Senior Enterprise Account Executive, where you will lead the market success of our CRM Workflows products. You will engage with assigned accounts, create new business opportunities, and oversee executive relationship management. Your role will involve developing a sales strategy, building relationships with C-suite executives, and collaborating closely with various teams to deliver outstanding customer experiences.

• Oversee market success of ServiceNow's CRM Workflows products and engage assigned accounts.
• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan.
• Lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

• Fluency in English essential
• An understanding of the CRM, CX or CSM solution-related business processes
• Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Experience establishing trusted relationships with current and prospective clients and other teams
• Excellent communication and presentation skills
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Able to thrive in a fast paced, growing, deadline driven environment
• 8+ years of sales experience within complex software or platform solutions
• Regional travel required,
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Willingness to go above and beyond to win in the market against stiff competition