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Technical Support Advocate T1

Boldr

Technical Support Advocate T1

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support Advocate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs and delivers the highest level of client satisfaction.

About Boldr

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC

Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE

At the heart of great partnerships we’ll always find EMPATHY

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

Responsibilities

  • Boldr · Philippines (Remote) · Full-time · Posted 2026-10-27
  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Consults with users to determine appropriate hardware and software needs.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Maintains system capability.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions
  • Support other team members to ensure program success

Requirements

  • Curious and authentic, just like us! #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details

Passionate about client satisfaction

  • Available to work US business hours and weekends, with flexibility based on operational needs.
  • 2 years of technical support experience (including support on the user-facing end): Preferably supporting customers via email and chat.
  • Experience in providing technical support :installing software and programs on a computer and/or phone; technical know-how to solve bugs, and resourcefulness to find solutions
  • Intermediate-level knowledge of how web-based and mobile apps work.
  • Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
  • Ability to thrive in a dynamic and evolving environment – must be adaptable.
  • Ability to work under pressure, meet deadlines, and work in a fast-paced environment.
  • Metrics-driven and proven ability to handle a high volume of customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Native or near-native written and spoken English with excellent grammatical accuracy.
  • Ability to understand and explain complex and abstract concepts simply.
  • Ability to properly understand and convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
  • Loads of empathy – you genuinely care!
  • Proactive attitude and ability to work with limited supervision.
  • Ability to receive feedback and apply it quickly.
  • Highly attentive to detail.
  • Proficiency in navigating multiple resources and troubleshooting to find answers independently.
  • Team-player mindset - you know your stuff but also enjoy sharing it with your peers and helping them succeed.
  • Basic knowledge of Real Estate terms and processes

Ability to handle escalations

  • Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
  • Flexible work schedule.

Preferred

  • Passion for Customer Experience.
  • A proven ability to work remotely as part of a team but also with little direction is highly desired.

Benefits

  • Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.

Apply

[Apply at Boldr](https://apply.workable.com/boldr-1/j/8B263814AF/apply)