Operations Coordinator

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About Hcmportal

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Responsibilities

• Main Duties and Responsibilities The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
• Work with our operating system “Maestro” to Plan, execute and monitor import & export shipments Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
• Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes Prep and maintain temperature controlled shipments as required .
• Provide the proper documentation to the agent/ Marken Driver for collections, deliveries, drop offs and recoveries.
• Confirm that every recovery is complete by matching the information against the manifest during reception process.
• Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
• Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.
• Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill “MAWB” consignment instructions.
• Define the best possible route to dispatch the shipment to its final destination .
• Condition shipments as required and update the proper milestones in Maestro.
• Obtain a booking with the airline and consign the MAWB as instructed.
• Enter the Route Leg for International Flights.
• Send the Alert through Maestro.
• Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
• Use Daily Schedule Report and update Maestro with all departures from the airport Handling of irregularities Perform additional administrative work as deemed necessary.

Requirements

• Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.
• Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry Commitment to quality and attention to detail Strong customer focus Team player / self-dependent / motivated to succeed Proficient in MS Office / Excel / Word Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Benefits

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