Sr Benefits Analyst

• Job Summary As a Sr.
• Analyst , you will play a key role in managing complex benefits administration processes and supporting client relationships.

Responsibilities

• This position requires deeper analysis, ownership of benefits processes, and the ability to resolve escalated issues while ensuring compliance with benefits regulations.
• You will administer employee benefits programs, coordinate with carriers and internal teams, audit benefit data, and support Open Enrollment and renewal activities.
• Your analytical mindset, attention to detail, and proactive communication with clients and stakeholders will ensure accurate benefits administration and high-quality service delivery.
• Client & Relationship Management Serve as a primary point of contact for clients regarding benefit-related inquiries, escalations, and complex issues, maintaining a professional and solutions-oriented approach.
• Analyze and resolve documented variances within the CRM system (Client Space), coordinating with carriers, reviewing system configurations, and managing internal reassignments when necessary.
• Participate in or lead client meetings and transition calls to address benefit administration issues and ensure service continuity.
• Administration & Compliance Ensure accurate eligibility determinations for new hires and employees experiencing status changes and update benefit records accordingly.
• Qualified Life Events (QLEs) accurately and within required timelines.
• FSA and HSA eligibility, enrollments, and compliance monitoring.
• Respond to COBRA inquiries in accordance with regulatory requirements.
• Medical Support Orders (MSO) and Benefits Verification of Employment (VOE) requests.
• Conduct payroll reviews to validate benefit deductions and changes.
• Perform benefits reconciliation processes, identifying discrepancies and ensuring data integrity across systems.
• Generate and process benefit adjustments to maintain accurate employee records.
• Enrollment & Systems Management Coordinate and support the Open Enrollment process, including employee communications, enrollment system management, and issue resolution.
• Audit rules and verify electronic enrollments in Prism or related systems, ensuring accuracy and completeness of benefits data.
• Disability & Claims Support Assist employees with disability claims, providing guidance, gathering documentation, and coordinating with insurance carriers to ensure timely resolution.
• Reporting, Projects & Renewals Prepare and maintain benefits reports tailored to client and broker needs.
• Participate in special projects within the benefits department, supporting process improvements and operational initiatives.
• Manage renewals for master and client-sponsored policies, ensuring accuracy, compliance, and timely processing.

Requirements

• Personal Competencies Strong experience in benefits administration and employee benefits processes.
• Excellent written and verbal communication skills with the ability to interact effectively with clients, brokers, and internal teams.
• Proficiency in HRIS systems, particularly Prism or similar benefits administration platforms.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve discrepancies.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Detail-oriented with strong data validation and reconciliation capabilities.
• Ability to handle sensitive and confidential information with discretion.
• C1 Technical Competencies Academic Bachelor’s degree in HR, Business, or other relevant degree OR 4 years of experience in lieu of a degree Experience 1-3 years of experience in Benefits Administration, US-based.

Preferred

• Advanced Excel proficiency preferred.