Desktop Support Technician

someone who loves solving tech problems and helping people, this is a great opportunity to launch your IT career. As a

About AKS Engineering & Forestry, LLC

• , we are growing and building for the future.
• We bring together multidisciplined experts across the land development, energy, and infrastructure markets to take on bigger challenges and deliver solutions that make a real difference.
• Our teams combine creativity, technical excellence, and a collaborative, hands-on approach to solve complex problems and deliver results our clients and communities can count on.
• We take pride in our work and our ability to provide opportunities for our teams, support each other’s growth, and look ahead to what’s next.
• When you join AKS, you will find opportunities to take ownership of meaningful projects, learn, lead, and make an impact from day one.
• If

Responsibilities

• Desktop Support Technician
• be the go-to resource for helping our team stay productive and connected

it’s

• troubleshooting everyday issues or setting up new systems.
• gain hands-on experience while supporting a company that values learning, collaboration, and real career growth.
• Troubleshoot and resolve computer, software, and printing issues for internal users

Install and configure operating systems and software applications

• Support basic hardware setups and peripheral devices (like printers and scanners)
• Provide friendly, helpful training to team members on using software and equipment
• Maintain accurate documentation of support tickets and system configurations
• Communicate technical issues clearly and simply with non-technical users

Requirements

• A strong communicator with a clear, patient approach to solving problems

Comfortable diagnosing and fixing common computer issues

• Familiar with Windows operating systems and basic software tools (e.g., Microsoft Office)
• Organized and detail-oriented when it comes to tracking tasks and documenting fixes
• Eager to learn and grow in a professional IT environment
• Proactive about learning new technologies, including AI-based tools that enhance productivity

Preferred

• Associate degree or relevant coursework in computer science, information technology, or related field
• CompTIA A+, Microsoft, or other IT certifications
• Experience with help desk or ticketing systems
• Familiarity with basic networking and system administration concepts
• Hands-on experience or interest in using generative AI tools to automate tasks and improve workflows

Benefits

• At AKS, we believe your work should support your life, not the other way around. Here's what you can count on when you join our team:
• Whether you're just starting out or looking to advance, we offer hands-on training, mentorship, and clear paths for professional development so you can grow with purpose.
• Join a team that brings diverse perspectives together to solve complex challenges with creativity, curiosity, and a shared commitment to quality.
• We value work-life balance and offer generous PTO and a supportive environment that helps you manage both personal and professional responsibilities.
• You’ll have access to health coverage that supports your total well-being, plus a 401(k) match, paid holidays, and more resources to help you thrive.
• Take a break and recharge with your teammates, we believe food brings people together.
• We invest in experiences that build strong teams and strong communities.
• We’ve been named one of the Top Workplaces year after year.
• Join us and be part of a team that values your contributions, celebrates initiative, and is committed to doing things the right way for our employees, clients, and communities.