Inside Sales Representative

Waste Connections, Inc. is looking for an Inside Sales Representative to join our GROWING Charlotte, NC market area. This role is perfect for a driven, customer-focused professional who wants to build relationships and grow with an industry leader!

Responsibilities

• Communicate effectively over email and phone with customers.
• Respond to customer inquiries- via phone and email to resolve customer issues.
• Liaise with internal teams to determine service requirements, resolve issues, or complaints.
• Coordinate the setup and installation of new accounts.
• Creates and closes out work orders.
• Analyze accountancy activity and suggest opportunities for service improvements to the customer.
• Maintain appropriate documentation, per company policy and internal controls.
• Reconcile customer balances and perform customer audits.
• Understand customers’ aging balances and our local collections policy.

Requirements

• Sufficient understanding of RMO and Salesforce, preferred.
• Excellent communication skills, both verbal and written, with the ability to clearly explain products and services to customers.
• Proficiency with Microsoft Word, Excel, and Outlook; experience working with CRM systems or sales tracking tools is a plus.
• Strong multitasking abilities and excellent organizational skills in a fast-paced, high-volume environment.
• Customer-focused mindset with strong problem-solving and follow-up skills.
• Ability to build rapport quickly and maintain positive, professional relationships with customers.
• Self-motivated with a strong work ethic and the ability to manage time effectively.
• Comfortable making outbound calls and handling inbound sales inquiries.
• Ability to work independently while also collaborating effectively with a team.

Preferred

• Prior inside sales, customer service, or call center experience strongly preferred.

Benefits

• medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future" . #ACSales

Physical ability

Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical office setting. Successful candidates are those who seek to thrive in an environment of operational excellence and accountability.