Collections Specialist

Collections Specialist Job Description Collection Specialist As a Collections Specialists you are responsible for following the collections process with a defined group of customers and key accounts by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

About Philips

• Philips Are you ready to do the work of your life to help the lives of others?
• Learn more about our business , discover our rich and exciting history and learn more about our purpose .
• If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
• You may still be the right candidate for this or other opportunities at Philips.
• Learn more about our culture of impact with care .

Responsibilities

• Manage an active portfolio of customer accounts and maintain ongoing customer relationships.
• Contact clients with past due balances to secure payment commitments and follow up on promised payments.
• Meet or exceed cash collection targets while reducing past due balances, bad debt exposure, and other key metrics.
• Investigate disputed or short-paid invoices, identify root causes, and collaborate with internal teams to resolve issues quickly.
• Escalate major collection issues to management, support cash application discrepancies, and assist with process improvements, agency placement proposals, and bad debt write-offs.

Requirements

• You have a Bachelor's degree accounting, finance, or equivalent mix of academic and professional background You have +2 years of working experience on B2B collections, retention, customer service or an equivalent mix of professional background with academic studies.
• Be technically knowledgeable in programs such as Excel (V-lookup and Pivot tables) and SAP.
• Knowledge in AI systems such as Copliot, Chat GPT, Claude or others is preferred.
• Effectively communicating in the English language is required.
• May be required to work overtime, based on business &/or departmental needs.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role .