Service Writer

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

Responsibilities

• The Service Writer communicates estimates, scheduling and work details to customers.
• The ability to communicate the work performed in a knowledgeable and detailed manner.
• Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts.
• Administrative duties may be assigned in accordance with the office procedures of individual branches.
• Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
• Determine the status of the customer account and any payment needs prior to scheduling the work.
• Answer telephones, direct calls and take messages.
• Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Estimate, schedule and invoice repairs in a knowledgeable manner Coordinate road call requirements.
• Follow up to be sure work is performed in a timely manner.
• Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
• Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Responsible for cash drawer/petty cash.
• Maintain a clean and organized office area.

Requirements

• This requires a firm mechanical understanding of trucks and trailers.
• & TRAINING High school diploma KNOWLEDGE & EXPERIENCE This requires a firm mechanical understanding of trucks and trailers.
• Average PC skills are required.
• & ABILITIES The ability to communicate the work performed in a knowledgeable and detailed manner.
• Strong written and verbal communication.
• Proven customer service Ability to sell FleetPride products and Services WORKING CONDITIONS WORK ENVIRONMENT The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

Preferred

• G-Suite, Excel, word preferred.

SKILLS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.