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Operations Processing Specialist

Advisor

Current Employees and Contractors Apply Here Osaic Careers Customer Service Opportunity in Financial Services Operations Processing Specialist - Alternative Investments Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St. N, Oakdale, MN 55128 Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255 St.

Responsibilities

  • Provide a high level of service and support to independent financial advisors nationwide
  • Review, process and follow up on a variety of complex brokerage and non-brokerage account requests
  • Act as subject matter expert for several different responsibilities within brokerage Operations Act as back-up to co-workers and senior processors through cross-training on all department functions
  • Interact with clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems
  • Answer internal and external phone calls; make outbound phone calls to our advisors
  • Update contact management systems with professional grammar and spelling
  • Exercise judgment to know when to escalate issues to manager or supervisor
  • Ability to process work from multiple operations classifications with a high degree of accuracy
  • Act as a back-up for Operations Team Lead for escalated service requests and phone calls
  • Assist in training and mentoring new hires
  • Work closely with Operations Supervisor and Team Lead to ensure escalations are resolved

Participating with projects and system testing as needed

  • Identify and recommend opportunities for improving existing procedures, training manuals and other improvements
  • Create a strong working relationship with vendors, internal stakeholders and advisors
  • Keep up to date on changes to industry and business processes
  • All other duties as assigned.

Requirements

  • W, Suite 300, St.
  • Petersburg, FL 33702 Osaic requires a minimum of four (4) days per week working in the office.
  • Applicants must be able to meet this in-office attendance requirement based on an assigned schedule, regardless of your commuting distance or personal travel time to the designated office location.
  • Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree.
  • Minimum of high school diploma or equivalent is required.
  • 3+ years of work experience in financial services.
  • Proficiency at Microsoft Word, Excel, Edge, Chrome, Outlook, OneNote, Teams.
  • Excellent communication & organizational skills.
  • Must become proficient with the following systems: NetX360, Wealthscape, Front-End Imaging (FEI), Salesforce (contact management and imaging workflow systems), eQuipt and other assigned back-office functions.
  • Must acquire and retain knowledge of securities industry rules and best practices regarding brokerage account operations and have strong organizational and time management skills.
  • Be able to work independently and maintain elevated levels of quality.
  • Ability to participate and contribute to a team environment.
  • Ability to work overtime, including weekends, as needed to support heavy work volume when applicable.

Preferred

  • 3+ years’ experience in financial services operations or broker-dealer setting.
  • FINRA Series 7 license a plus.

Pay

Full-time, Non-Exempt Salary: $45,000 - $49,000 per year + annual performance-based bonus Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package.

Benefits

  • Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days, and much more.
  • To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/benefits Summary: The Operations Processing Specialist will be part of a team responsible for the accurate, timely and efficient processing of routine and complex transactions involving client account opening, account maintenance, rep changes, sponsor company changes and supporting the day-to-day activities associated within Brokerage Operations.

Petersburg

  • 877 Executive Center Dr.
  • Osaic is not considering remote candidates at this time.

Current Employees and Contractors Apply Here