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Business Analyst - R01573032

Brillio

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Business Analyst

Primary Skills

About Brillio

Specialization

Responsibilities

Data Analysis: Business Analyst

  • Analyze FAQ content across multiple websites, documenting content structures, ownership, metadata, and business processes 3.
  • Develop and maintain comprehensive content inventory and classification documentation to support content governance and reusability 4.
  • Capture and document business rules, governance requirements, localization considerations, and content lifecycle processes 5.
  • Facilitate traceability between stakeholder requirements, findings, recommendations, and deliverables to ensure alignment and transparency 6.
  • Identify content gaps, duplication, inconsistencies, and opportunities for content reuse to optimize global knowledge management 7.
  • Document current-state processes, governance models, approval workflows, and content management practices to inform future-state recommendations 8.
  • Support the development of implementation playbooks, strategic recommendations, and operational process improvements for global content management Required Skills: 1.

Requirements

  • Spark - Pyspark, SQL, SQL (Basic + Advanced), Python, Hive, Data Modelling Fundamentals
  • with at least 4 to 6 years of experience in business analysis, content management, and knowledge management within digital or global content domains Key Responsibilities: 1.
  • Conduct stakeholder interviews, workshops, and discovery sessions to gather business requirements and content management needs for global FAQ initiatives 2.
  • Proficiency in content management systems (CMS) and digital content platforms 2.
  • Expertise in business requirements documentation, process flows, user stories, and traceability matrices 3.
  • Strong analytical skills for synthesizing qualitative and quantitative information 4.
  • Experience with metadata management and taxonomy development for content classification 5.
  • Advanced skills in Excel and PowerPoint for documentation and reporting 6.
  • Experience documenting business processes, workflows, governance models, and operating procedures Preferred Skills: 1.
  • Experience in knowledge management or customer support initiatives 2.
  • Familiarity with content governance, localization processes, and enterprise transformation programs 3.
  • Understanding of customer journey mapping and content lifecycle management 4.
  • Experience working in regulated industries such as healthcare, life sciences, or medical devices 5.
  • Ability to support content modernization and digital experience projects Desired Qualifications: 1.
  • Bachelor's degree in Information Management, Business Administration, Data Analytics, or a closely related discipline 2.
  • Certification in Business Analysis (e.g., CBAP, CCBA, PMI-PBA) 3.
  • Certification in Content Management or Knowledge Management (e.g., KM Institute Certified Knowledge Manager) Additional Information: Remote offshore work arrangement