Learning & Development Business Partner, Specialist Services

As a Domain Business Partner, you’ll be the key connection between an operational domain and Learning & Development. You’ll build a deep understanding of the area you support, its people, priorities and performance needs.

Responsibilities

• You will then translate this into clear learning strategies, curriculums and outcomes.
• You’ll work closely with Designers and Facilitators to bring these strategies to life, ensuring learning remains relevant, accurate and focused on improving both learner and business performance.
• 🔑You’ll play a key role by…
• You’ll connect the dots between our Special Services teams and Learning & Development. You'll dig into operational challenges, figure out what people need to succeed, and shape measurable learning outcomes that move the needle. Working hand in hand with Ops and L&D, you’ll keep learning agile, accurate, and aligned with fast-moving business priorities.
• Embedding within business areas to understand strategic priorities, emerging challenges, and upcoming change, acting as the key L&D point of contact.
• Identifying and analysing capability gaps to determine where learning interventions will deliver meaningful business impact.
• Translating operational skills and role requirements into structured curriculums and measurable learning outcomes for design and delivery teams.
• Partnering closely with Designers and Facilitators to provide the subject matter expertise, operational context, and real-time guidance needed for effective training.
• Maintaining deep domain knowledge and working with Knowledge Management to ensure learning materials remain accurate, compliant, and aligned with updated guidance.
• Defining success measures with stakeholders, using performance data and learner feedback to assess the effectiveness and ROI of learning solutions.
• Gathering cross-functional insights to continually refine learning interventions and help shape the broader operational L&D strategy.
• 🤩 We’d love to hear from you if…
• Proven ability to build trusted partnerships across teams, influence operational leaders, and work seamlessly with cross-functional partners (Design, Delivery, and Knowledge Management).
• Strong analytical skills to diagnose operational challenges, execute learning needs analysis, and translate complex requirements into structured, measurable curriculums.

Requirements

• You have experience working, or partnering with Specialist Services (Either Finhealth, Complaints or VAIB).
• You love digging into operational headaches, figuring out what people really need, and designing clear, measurable training that actually works.
• You have hands on operational experience and understand how targeted learning directly moves the needle on day to day performance.
• You cut through jargon. You can take messy or technical information and make it simple, engaging, and easy to act on.
• You're comfortable looking at feedback, metrics, and team performance to see what's landing, what isn't, and where to tweak.
• You don't just wait for training requests. You spot needs early, juggle multiple priorities calmly, and roll with changes in direction.
• You keep risk, compliance, and accuracy front of mind so our guidance is always dependable.

Pay

📍UK Remote | 💰£34,000 - £46,000 [L20 on the People Framework] + Incentive Awards tied to your performance +

Benefits

• Our Learning & Development team helps our Operations teams build the knowledge, skills and confidence they need to succeed in their roles.
• You're genuinely excited about development and care about the difference great learning makes to someone's work day.
• 💰£34,000 - £46,000 ➕ Incentive Awards tied to your performance
• ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• 📚£1,000 learning budget each year to use on books, training courses and conferences.
• 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• ➕ Plus lots more!
• Take Home Task
• Final Interview [2 Learning & Development Leads]

You love helping people grow

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

Read our full list of benefits

🌈 The application journey has 3 key steps

Recruiter Call [30 minutes with Sam]

• We want you to feel confident and put your best foot forward during the interview process. We’ve put together a prep guide here with tips on how to prepare for your interview - please take a look!
• This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
• We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
• You can read them here.

The closing date for applications is

Wednesday 4th November 2026 at 5pm.

This role requires you to work 40 hours, Monday to Friday. If you would like to discuss these working hours please reach out to me @samb on slack.

Please apply for this job with your Monzo email address so that Greenhouse automatically tags you as an internal applicant. We keep our updates to email instead of Slack (so we can easily send from Greenhouse and keep proper records), so make sure you check your Monzo mail