Managing Coach, Operations

The Managing Coach, Operations is responsible for the overall performance and budget of their client groups.

About Billgosling

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team.

We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time.

We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services.

We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !

Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

Get to Know Us Better!

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website – https://www.billgosling.com/careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger.

Responsibilities

• They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients.
• They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
• Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI’s) Review and analyze reporting for trend.
• Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
• Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
• Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
• Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
• Champion company core values and other company programs to engage and motivate our employees
• Other duties as assigned

Requirements

• North America - Minimum High School Diploma or equivalent is required
• Philippines – Minimum of 2 years post-secondary or equivalent is required
• Costa Rica – No Minimum requirement
• United Kingdom – No Minimum requirement T rinidad & Tobago – Minimum 3 CSEC passes

English is compulsory in all locations

• Previous experience in an Team Leader position is required
• Previous experience in a leadership or managerial role required

Benefits

• We believe in promoting from within and providing opportunities for career advancement.
• We offer extensive paid training to ensure you’re equipped for success.
• Work in a collaborative, supportive environment with peers who are passionate about what they do.
• We celebrate the unique perspectives and contributions of all our employees.
• Join a vibrant team that knows how to have fun!
• From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• Help businesses grow while making a real difference in people’s lives!
• bgocareers

Note

This job posting is for an anticipatory role and not an existing vacancy. Why Join Us?

We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know. Bill Gosling Outsourcing – Where your career thrives!

AI Use Notice

Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.