Switchboard Operator

PBX Switchboard Operator PRN 1st Shift PBX (Switchboard) I Corbin, KY The BPX unit serves as the hospital's central communications hub, responsible for managing all incoming and outgoing calls, paging systems, and emergency communication services 24 hours a day.

Responsibilities

• Primarily responsible for answering and routing all incoming calls.
• Maintains current knowledge of all Code procedures, including Code 1, disaster, fire, bomb, and electrical alerts.
• Responds promptly and appropriately to all alarms and is responsible for overhead paging.
• Requires the ability to consistently manage multiple tasks simultaneously while operating multiple computer screens.
• Functions as the information desk for the organization.
• Consistently monitors and adheres to safety responsibilities and initiatives.
• Demonstrates an ongoing commitment to the mission, vision, and values of Baptist Health.
• Answer and route incoming calls professionally and provide accurate information to callers.
• Receive, document, and route messages to providers and staff, ensuring timely follow-up.
• Respond to and coordinate emergency codes, alarms, and overhead paging activities.
• Operate switchboard, communication, and information systems while managing multiple tasks.
• Process and route work orders and service requests accurately and efficiently.
• Maintain knowledge of emergency procedures, safety protocols, and compliance requirements.
• Support Baptist Health's mission, values, culture of safety, and customer service standards.
• Complete required training and adhere to organizational policies and regulatory requirements.

Requirements

• High School Diploma or GED required.
• No prior experience required; one year of related switchboard, customer service, or communications experience preferred.
• PBX/switchboard operation training preferred.
• Typing and general office/computer training preferred.
• Basic computer skills required.
• No licensure, certification, registration, or life support certification required.

Benefits

• PRN (As Needed) Preventive Plan Retirement Plans Flimp Decisions - Flimp Decisions will help you pick the best value plan option given your expected medical needs.
• The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features.
• If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Benefits

Baptist Health is an Equal Employment Opportunity employer.