Receptionist

We are currently hiring for a Front of House professional in our London office to lead a welcoming, responsive visitor experience and coordinate reception, workplace support and hosted events across our internal office spaces.

About Cna

• At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.
• We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people.
• Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.
• The Company CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets.
• We offer a highly specialised and comprehensive portfolio of innovative and market leading products.
• Coverage is available to businesses of all sizes for domestic, international and global exposures.

Responsibilities

• Lead Executive Assistant.
• Visitor experience: Create a professional first impression by welcoming, registering and directing employees, brokers, suppliers and external guests.
• Manage the reception inbox and Head Office switchboard, support visitor access and maintain accurate pass records.
• Coordinate internal events and hosted activities, including space bookings, catering, room set-up and clear-down.

Requirements

• Complete daily readiness checks, maintain safe and presentable customer-facing areas, and follow through or escalate issues promptly.
• Strong interpersonal and communication skills, with a confident and professional approach to senior leaders and external visitors.
• Excellent attention to detail and the ability to manage competing priorities, bookings and practical requirements.
• A calm, proactive approach with strong follow-through and sound judgement when resolving or escalating issues.
• Competence using Microsoft Outlook, Word and Excel, together with relevant room or space-booking tools.
• The ability to work effectively across Executive Assistants, Facilities, IT, Office Support and suppliers, with appropriate awareness of security, health and safety, confidentiality and data protection.

Benefits

• Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference.
• We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.
• Our employees and their families are important to us.
• That’s why we offer a competitive compensation and benefits package.
• We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success.
• We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

Working pattern

Office-based five days per week, with core hours of 8:45am to 4:45pm.

Workplace coordination

Act as the first point of contact for general workplace enquiries and connect colleagues and suppliers with Facilities, IT or Office Support.