jobapplier

Operational Delivery Agent

auger

  • We're looking for Operational Delivery Agent to join the team at our Head Office in Wallasey. Our total package is worth upto £30,842.04 depending on experience.
  • You will play a pivotal role in ensuring our day-to-day operations run as smoothly and as efficiently as possible.

About auger

  • Auger We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers.
  • 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace.
  • That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.
  • Financials Starting Salary - £27,101.46 dependent on experience .

Responsibilities

  • Each day may look different, depending on the demands of the operation, as the Team is reactive to resource shortfalls, surges in demand and unplanned operational changes.
  • Working across multiple different teams within the business, developing knowledge and being a point of contact for the operation for queries across all services.
  • Work flexibly across multiple teams, prioritising based on operational demand.
  • Review engineer site data and produce clear technical reports.
  • Make technical decisions in line with insurer policy requirements.
  • Support engineers on site, managing any scope changes or issues as they arise.
  • Handle inbound calls from engineers, clients and customers across all teams.
  • Carry out open reviews of claims to maintain accuracy and efficiency across the operation.
  • Act as a go-to point of contact for colleagues needing guidance or support.

Requirements

What skills are we looking for?

  • Ability to adapt quickly to the changing demands of a fast-paced operational environment.
  • Strong decision-making skills, with the ability to think clearly and act decisively under pressure.
  • Resilience and flexibility when plans change at short notice.
  • A passion for customer care and an empathetic approach.
  • Strong teamwork attributes and a desire to help colleagues.
  • A proactive, can-do attitude, with a genuine enjoyment of varied, fast-moving work.
  • You'll be a great fit for Auger if: You are confident in finding solutions and overcoming unforeseen challenges.
  • You take pride in the high standard of your work.
  • You are enthusiastic, self-motivated and like to take ownership.
  • You are looking for a stable place to build a long-term career.
  • You have a clear DBS.

Benefits

  • approx. £2000 - £2500 5.5% Pension Contribution Working Hours - 37.5 hours per week Monday – Friday, 8:00 am – 4:00 pm Leave 22 Days Annual Leave + 8 Bank Holidays AL increases to 25 days within 5 years' service Enhanced bereavement, sickness and maternity / paternity leave Benefits Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts 2 company-wide events per year & regular team socials A focus on training, development & career progression £1000 for successful employee referrals A modern, social office environment & facilities Access to discounted Mortgage & Insurance Services The Role Working within the Operational Delivery Team involves full training across all services within the operation.

Our interview process

Stage 1 - Short 15 min phone call with our HR team Stage 2 - Interview with management at our HQ For further information, please visit our website; www.auger.co.uk