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Forward Deployed Engineer – ServiceNow, Bratislava

Devoteam

Advance Your ServiceNow Career with Devoteam! We are looking for a Lead/Principal level ServiceNow Architect / Forward Deployed Engineer (FDE) focused on the Service Operations domain in ServiceNow. We need a strong ServiceNow Architect who can drive high-impact technical delivery while actively steering presales, client relationships, and our overall market growth.

About Devoteam

  • Devoteam is a technology consulting firm specialising in AI-led transformation for businesses and public institutions across EMEA.
  • Its work is built on one vision: Tech for People.
  • It maintains strategic partnerships with the world’s leading technology & AI providers.
  • In 2026, it was recognised as ServiceNow Partner of the Year for the fourth consecutive year.

Responsibilities

  • Technical Delivery & Architecture Architect & Deliver : Lead end-to-end design and implementation of complex ServiceNow Service Operations solutions.
  • Work directly with key clients on-site or closely embedded within their teams to solve complex architectural challenges and ensure platform success.
  • Oversee delivery quality, best practices, and maintain technical excellence across Service Operations projects.
  • Guide and upskill senior/junior consultants within the local and regional delivery teams.
  • Presales, Client Management & Business Support Presales & Solutioning: Partner with local sales and domain leads to drive presales activities, design tailored customer solutions, respond to RFPs, and deliver technical demonstrations to C-level stakeholders.
  • Serve as the main technical contact and trusted advisor for strategic accounts, bridging business requirements with ServiceNow capabilities.
  • Support business development and local footprint expansion for ServiceNow.
  • Consultative approach and experience leading workshops with stakeholders to extract business requirements and turn them into technical solutions.

Requirements

  • Collaborate closely with regional ServiceNow representatives and internal domain leads across Central Europe.
  • You will be a great fit for this role if you have… 6+ years of hands-on experience on the ServiceNow platform, with a proven track record as an Architect or Lead/Principal Consultant .
  • Experience conducting discovery workshops, building solution proposals, and pitching to senior business and IT stakeholders.
  • Certifications - ServiceNow System Administrator (CSA) and Implementation Specialist (CIS) in relevant modules, Certified Application Developer (CAD).
  • Fluent English.
  • Project management skills.
  • Presales support and the ability to help scope projects, estimate effort, and create Statements of Work (SOW).
  • Solid communication skills, ability to clearly articulate complex ideas and technical designs.
  • Leadership and ability to manage other technical experts.

Benefits

  • Salary up to 5000€ (based on candidate's seniority and experience) 5 weeks of vacation per year 4 “My Days” per year Flexible working hours (hybrid model) Career Management, training and certifications in the best breed of technologies - focused on technical and AI skills (ServiceNow, Google, Anthropic), Project Management methodology etc.
  • Udemy for business account Meal allowance up to 1172€/year (5,12€/per day) Cafeteria 48€/month (MultiSport Card available) Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet) Employee Referral Program Sabbatical leave Repurchase of hardware Moreover, we offer: Above standard working equipment.
  • Snacks and breakfasts in the office.
  • Company events and team buildings.
  • Gifts for work anniversaries, promotion or childbirth.
  • Friendly and open culture.
  • And last but not least, you can rely on: Transparent framework for career growth, reinforced by annual performance evaluations Trust and autonomy, with no micro-management Learning from senior colleagues and opportunities to collaborate with professionals from various industries
  • With 30 years of technology consulting experience, the company today specialises in cloud, data, cybersecurity and AI.
  • Through its AI career programme, Devoteam constantly certifies its 11,000 specialists.
  • Devoteam embeds forward-deployed engineers, tech experts and AI agents within clients’ core business units to design, build and scale AI platforms that accelerate business growth.
  • Devoteam has been a ServiceNow Elite Partner since 2019.

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