jobapplier

Territory Service Manager

Revvity

This job is closed: the employer no longer lists it.

Territory Service Manager Location(s) India - Remote About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges.

About Revvity

  • We pair the enthusiasm of an industry disruptor with the experience of a longtime leader.
  • Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Responsibilities

  • Find your future at Revvity Provides technical support in the development and implementation of customer applications and company products.
  • Conducts on-site enhancements, maintenance, and support for new and existing systems.
  • Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals.
  • Diagnoses, troubleshoots, and repairs technical problems.
  • Knowledgeable of company and third-party vendor products utilized in the customer's application/systems To fulfill aftersales needs of customers in the assigned territory • To Maintain response time & downtime as per the SLA to assigned customers. • Accountable for instruments installation and Warranty service in the Field. • Accountable for Billable service and promote the service contracts. • Deliver actionable data driven insights to explore new areas of operational excellence. • Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures. • Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and their accessories. • Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems. • Execute preventive maintenance calls as scheduled. • Actively demonstrate compliance with all team targets. • Maintain personal service spares issued and inventory records to the highest specified. • Make returns of all fully completed service documentation, Service Reports, Expenses Claims, daily. • To ensure that quality standards are maintained while servicing the equipment. • To maintain good communication at all relevant levels of customer organization.