Supervisor General Merchandise

The GMD Supervisor is responsible for overseeing the daily operations of the General Merchandise Department at Pick n Pay. The role involves supervising staff, ensuring effective merchandising and stock control, maintaining high standards of customer service, and achieving departmental sales and operational targets.

About PnP

• It's fun to work in a company where people truly BELIEVE in what they're doing!
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• Discover who we are

Responsibilities

• The GMD Supervisor ensures that merchandise is correctly displayed, priced, replenished, and available to customers while adhering to company policies, procedures, and health and safety standards.
• Operations Oversee the daily operations of the General Merchandise Department.
• Ensure the department is clean, organised, and well presented.
• Monitor staff attendance, punctuality, and productivity.
• Allocate daily tasks and ensure that departmental duties are completed.
• Stock Control and Inventory Management Monitor stock levels and ensure shelves are replenished regularly.
• Conduct stock counts and investigate stock discrepancies.
• Monitor slow-moving, damaged, missing, and excess stock.
• Ensure proper receiving, storage, handling, and rotation of merchandise where applicable.
• Follow up on stock shortages and coordinate replenishment orders.
• Merchandising and Sales Ensure products are displayed according to Pick n Pay merchandising standards.
• Check that shelf labels, promotional displays, and prices are correct.
• Implement promotional campaigns and seasonal displays.
• Monitor product availability and identify opportunities to improve sales.
• Ensure merchandise is attractively presented and easy for customers to locate.
• Staff Supervision and Development Supervise, guide, and motivate departmental employees.
• Train staff on merchandising standards, customer service, and operational procedures.
• Monitor employee performance and provide feedback.
• Assist with resolving staff-related operational issues.
• Promote teamwork, discipline, and accountability.
• Customer Service Ensure customers receive friendly, efficient, and professional service.
• Handle customer queries, complaints, and product-related concerns.
• Assist customers with product availability and enquiries.
• Escalate unresolved complaints to the appropriate manager.
• Administration and Reporting Prepare and maintain departmental reports as required.
• Monitor sales performance, stock losses, and departmental targets.
• Report stock discrepancies, damaged goods, and operational challenges.
• Ensure accurate completion of stock control and merchandising documentation.
• Health, Safety and Loss Prevention Ensure compliance with store safety, security, and loss-prevention procedures.
• Monitor potential theft, stock losses, and suspicious activities.
• Ensure aisles and displays remain safe and accessible.
• Report hazards, damaged equipment, and incidents to management.
• Follow company procedures for handling damaged and expired goods, where applicable.

Requirements

• Grade 12 (Matric) or an equivalent qualification.
• Previous retail experience, preferably in a supervisory role.
• Experience in stock control, merchandising, and inventory management.
• Good communication and interpersonal skills.
• Strong leadership and team management abilities.
• Basic computer literacy and experience with retail systems.
• Good numerical and administrative skills.
• Ability to work shifts, weekends, and public holidays when required.
• Strong customer service and problem-solving skills.