Senior Site Reliability Engineer

We are looking for a highly skilled, self-motivated Senior Site Reliability Engineer (SRE) to join our team. In this role, you will be the guardian of our production environments, responsible for ensuring the reliability, scalability, and performance of our systems. You will bridge the gap between development and operations by applying software engineering principles to system administration, managing error budgets, and defining Service Level Objectives (SLOs). If you have an ownership mindset, a passion for observability and automation, love leveraging modern tools (including AI coding assistants) to reduce toil, and thrive in a collaborative environment, we want to hear from you.

About SmartDev

We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology .

Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation.

The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner .

We have over 200 talented employees working both on-site and remote/hybrid at locations: Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi

Responsibilities

• Define, measure, and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to ensure system reliability.
• Lead incident response, troubleshoot complex system issues, and conduct blameless post-mortems to prevent recurrence.
• Design and implement comprehensive monitoring, alerting, and distributed tracing strategies to detect and resolve issues proactively.
• Maintain and scale CI/CD pipelines (Jenkins, GitHub Actions) and build automation to reduce toil and improve developer productivity.
• Debug and resolve complex application and platform issues running on Kubernetes and Docker.
• Monitor system performance, forecast resource requirements, and scale infrastructure efficiently to meet demand.
• Integrate security practices into the platform, ensuring compliance and automated remediation of vulnerabilities.
• Partner with product and platform teams to build reliable systems, standardize run patterns, and champion an SRE culture.
• Create clear documentation, runbooks, and disaster recovery plans; promote best practices across all engineering teams.
• Fluent in English with excellent communication skills; able to lead war rooms and articulate complex technical issues.

Requirements

• Deep understanding of SRE principles, including SLOs, error budgets, toil reduction, and incident management.
• Strong, hands‑on experience with Kubernetes and Docker.
• You must be able to expertly diagnose pods, logs/events, probes, networking, resources, and volumes.
• Solid Linux fundamentals (processes, networking, filesystems, permissions) and deep proficiency in Python, Bash, or Go.
• Practical AWS knowledge, including IAM, VPC/networking fundamentals, EC2/EKS, S3, and CloudWatch.
• Platform experience with Jenkins, GitHub Actions, and Git workflows.
• Working knowledge of modern service lifecycles (Java/Spring Boot or similar) and how to run/containerize them reliably.
• Comfortable leveraging AI coding and editing tools to deliver faster without compromising quality.
• Proactive learner with a strict ownership mindset, fully accountable for uptime.
• Calm under pressure, capable of operating independently and driving solutions end‑to‑end.

Preferred

• Extensive experience with monitoring and logging stacks (e.g., Prometheus, Grafana, ELK/OpenSearch) and distributed tracing.
• Experience with Terraform, Helm, and Kustomize .
• Deeper AWS experience encompassing ECR, ALB/NLB, RDS, and Parameter Store/Secrets Manager.
• Familiarity with admission control (OPA/Gatekeeper/Kyverno) and software supply‑chain controls .
• Experience with chaos engineering, fault injection, or building performance/load testing frameworks .
• Experience with enterprise release management in regulated environments (change tickets, CABs).
• Benefits International working environment with AI-driven strategic direction. 20 days of annual leave – Hybrid working mode. Premium healthcare package with BIC and comprehensive annual health check-ups Competitive salary & 13th salary bonus Lunch allowance to fuel your productivity. Engaging company culture with fun activities Global collaboration – Work with both Vietnamese and international colleagues.
• SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group.
• At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly.