Cloud Support Engineer L1

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Junior Technical Support Engineer to join our ever-evolving technology team and help support the systems and services that power global commerce.

About Tsys

• We ask, listen and learn, curious to understand first.
• Our passion drives excellence in everything we set out to do.
• Act like an owner We take accountability , working at pace to own our outcomes.
• We empower each other to make decisions.
• We’re innovative , always finding better ways to deliver impact.
• Win as one team We value personal connections , moving forward together with clarity.
• We build inclusive and global teams, embracing different perspectives and ideas.
• It’s always “we,” never “me.” We’re determined to succeed together.
• About the team Our inclusive and global teams win together every day.
• We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
• The people, the energy, the connections – it’s unmatched.
• Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

• Globalpayers think like a client, act like an owner and win as one team.
• We’re curious and innovative – always finding better ways to deliver impact.
• We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you?

• Then you sound like a Globalpayer.
• Apply now to take your career global.

Responsibilities

• What you’ll own Work closely with Engineering, Product and Operations teams to identify and resolve system issues, troubleshoot defects and support system performance optimization.
• Monitor business-critical systems and services, respond to alerts and incidents, and support emergency fixes and releases when needed.
• Collaborate with global teams to provide 24/7 technical support coverage , ensuring timely response and follow-up for critical issues.
• Support troubleshooting across applications, APIs, infrastructure and cloud environments by analyzing logs, error messages and monitoring alerts.
• Help continuously improve monitoring and alerting, incident response processes, knowledge bases, operational documentation and troubleshooting runbooks.

Requirements

• Bachelor’s degree or above in Computer Science, Software Engineering, Computer Networking, Information Technology or a related field.
• Outstanding fresh graduates and current students seeking internship opportunities are welcome to apply.
• Solid understanding of computer fundamentals, including operating systems, computer networks, data structures, databases and common web technologies.
• Basic knowledge of at least one programming or scripting language, such as Node.js, Java, Python, PHP, Go or Shell , with the ability to write simple scripts for log/data processing or task automation.
• Basic understanding of REST APIs, HTTP/HTTPS, JSON and OAuth , together with familiarity with Linux commands, logs, processes and basic network troubleshooting.
• Strong learning ability, problem-solving mindset and sense of ownership, with good English communication and documentation skills to work effectively with global teams.
• It’s a bonus if you have Hands-on experience with Postman, cURL, Docker , or similar development and troubleshooting tools.
• Exposure to AWS, Azure, GCP , microservices, containerization, CI/CD, monitoring or alerting technologies.
• Experience through internships, academic or personal projects, open-source contributions, technical blogs, programming competitions, cloud projects or application deployments.
• Think like a client We care deeply about our clients' success.

Benefits

• Working Environment Comprehensive social insurance and Housing Accumulation Fund benefits in accordance with local requirements.
• Commercial medical insurance in addition to statutory medical insurance, with options to add eligible family members.
• Weekends off and up to 25 days of annual leave .
• A flat, engineering-driven and collaborative working environment that embraces innovation, including the use of AI to improve engineering efficiency and delivery quality .
• Opportunities to collaborate with global teams across the United States, Europe, India, Ukraine and other locations .