Technical Customer Success Manager

We're looking for a Customer Success Manager to lead complex enterprise implementations in a fast-moving company on a mission to help businesses fight financial crime and simplify compliance. This role combines project leadership, technical problem-solving, and hands-on work with customer data. You'll get a front-row seat to how large organizations run KYC and compliance - and you'll be the one who makes it painless for them. Customer pain is our pain, and your goal is to turn their messy real-world problems into a smooth, structured onboarding experience. You don't need to be an engineer, but you should be comfortable acting as an owner of the data workstream in onboarding and collaborating closely on integration-dependent deliveries.

We're open to strong mid-level and senior candidates. After go-live, you'll stay close enough to support adoption and a smooth handover into the broader customer lifecycle.

About Avallone

• You'll help shape how we run onboardings as we scale, and you'll join a company that values a true people-first culture.
• We care about our customers, our values, and each other.

Responsibilities

• You'll own implementations end-to-end for a portfolio of customers: project plans, stakeholder alignment, data mapping, validation, troubleshooting, and clear communication throughout delivery.
• You'll work closely with peers in Customer Success, Product, Engineering, and Support, especially when delivery depends on integrations, APIs, or data workflows.
• Example projects you might run Enterprise onboarding: Managing multiple stakeholders (Compliance, IT, business owners) against a fixed go-live date.
• Mapping customer data into Avallone templates, validating outcomes, and troubleshooting edge cases.
• Aligning requirements, timelines, and technical dependencies across teams.
• Most weeks you'll have multiple onboardings or delivery workstreams running in parallel, so executing with urgency, communicating clearly, and keeping momentum is key.
• Act as an owner for onboarding and implementation for your customer portfolio: build project plans, coordinate stakeholders, and drive execution against timelines.
• handle data intake, mapping, validation, troubleshooting, and iterative improvement of datasets.
• capture requirements, map processes, and build clear action plans.
• provide status updates, manage risk, and set expectations with everyone from compliance specialists to executives.
• work with Product and Engineering when delivery involves integrations/APIs; surface issues early, help drive them to closure, and feed insights back into the product roadmap.
• conduct adoption check-ins and health checks, and contribute to QBR preparation.
• Notice early when a customer is drifting, put a plan on the table, and drive it.
• Flag when a customer is ready for more (more users, workflows, or products) and bring the context to Sales.
• Share what you learn so the team gets faster over time (checklists, templates, SOPs, playbook improvements).
• What success looks like (first 6 months) You've delivered multiple onboardings to a predictable go-live without surprises in the final stretch.
• uploads are validated, issues are documented clearly, and fixes happen fast.
• You've helped customers reach meaningful early value (Activation) and built momentum towards steady, everyday use.
• You've improved at least one repeatable artifact (template/checklist/SOP) based on patterns you've seen in real implementations.
• you can run well-scoped onboardings, execute established workflows, and escalate early when needed.
• you lead the toughest implementations, handle ambiguity, coach others through tricky technical/data cases, and drive cross-functional execution.

Requirements

• We'll hire at the level that matches your experience.
• Experience in Customer Success, onboarding/implementation, project management, or a similar customer-facing role in a SaaS environment.
• you can create structure, align people, and keep delivery moving.
• Technical aptitude and comfort working hands-on with customer data (not just coordinating): CSVs/templates, mapping, validation checks, troubleshooting, and attention to detail.
• Professional proficiency in both written and verbal communication in English.
• Strong ownership and follow-through.
• What tends to make people successful in this role You like turning messy, real-world problems into a clear plan and getting it done.
• You communicate early when something is off track.
• You know when "good enough to ship" is the right call, and you document what you did.

Preferred

• Strong proficiency in Danish is a big plus.
• API-enabled implementations and/or data integrations.
• Experience in compliance-heavy domains (KYC/AML, sanctions, risk, or similar).
• Comfortable using simple tooling to validate/troubleshoot data (e.g., basic SQL, Excel/Sheets checks, BI).

Why Avallone?

• At Avallone, implementations matter commercially, operationally, and for customer trust.
• You'll work on real delivery problems with smart colleagues across Customer Success, Product, Engineering, and Support.

Benefits

• We focus on your passion and desire to grow, and we believe that when we win big, we celebrate big.
• You'll collaborate, learn, and grow with some of the smartest people in the industry - and you will have a lot of fun doing it!

Location

Copenhagen, Denmark – hybrid (primarily office-based) How to apply We hire on a rolling basis and will close the process once we've found the right person. If this sounds like you, don't wait, send us your application.