Customer Support Specialist - Phone Squad

Join Shine, a leading European fintech unicorn, as a Customer Support Specialist in our newly established Phone Squad. In this role, you will be the voice of Shine's customer experience, providing high-quality support to entrepreneurs and business owners. You will work closely with the Customer Experience team and contribute to improving our service and processes. This position is based in France and requires a strong customer service background, excellent communication skills, and a passion for helping others.

Responsibilities

• Deliver complete, accurate, and high-quality answers to customer requests, mainly by phone.
• Practice active listening to understand customers’ expectations and frustrations, anticipate what will reassure them, and strengthen their trust in Shine.
• Build expertise in business-account, administrative, and technical-support topics in order to provide the most relevant solutions directly.