Patient Access Manager

Responsibilities

• Manage the patient access department and oversee daily operations
• Ensure efficient patient registration and check-in processes
• Train and supervise staff members on front desk procedures and customer service

Maintain accurate and up-to-date patient records and information

• Coordinate with medical staff to schedule appointments and procedures
• Handle patient inquiries, complaints, and concerns in a professional manner
• Collaborate with insurance companies to verify coverage and obtain authorizations
• Implement and enforce policies and procedures to ensure compliance with HIPAA regulations
• Monitor department performance metrics and implement improvements as needed

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Proven experience in a similar role, preferably in a healthcare setting
• Strong knowledge of medical terminology and office management systems (e.g., Eaglesoft, eClinicalWorks)
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with medical billing processes and insurance verification
• High school or equivalent (Required)
• Hospital: 1 year (Required)

Preferred

• Surgery
• Years of relevant experience (registration, patient scheduling, customer service, billing, or coding)?

Pay

• From $20.00 per hour
• No less than 40 per week

Benefits

• 401(k)
• 401(k) matching
• Bereavement leave
• Employee discount
• Financial planning services
• Flexible spending account
• Paid jury duty
• Paid orientation
• Vision insurance

Note

This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the organization.

Work Location

In person