Customer Account Coordinator

XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!

Responsibilities

• 1.
• Main tasks Data entry for transaction creation (receiving/shipping).
• Create and modify customer account data.
• Maintain a positive relationship with customers.
• Update customer profiles and track accounts.
• Run reports as required.
• 2.
• & support Communicate customer requests to operations.
• Follow up with customers on a regular basis.
• Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped) 3.
• Validation and follow-up Validate that all transactions are correct and complete.
• Verify that transactions and services are correctly entered into the system and invoiced.
• 4.

Requirements

• & Abilities Knowledge and mastery of WMS systems (AS400 an asset).
• Good communication and explanation skills.
• CTPAT sensitive position - subject to a criminal record search.
• Experience in a similar position.
• Bilingual (oral and written).
• Excellent customer service skills.
• 5.
• Resolution of problems and initiative Sense of initiative and autonomy.
• Ability to communicate with various stakeholders.
• Ability to determine the management of priorities.
• Ability to work under pressure and handle several files simultaneously.
• Ability to be flexible to adapt to changing work priorities.
• 6.

Preferred

• Experience in a distribution center environment (asset).

Work Environment

Be sensitive to the importance of Occupational Health and Safety. Have a positive and determined attitude.

Team oriented Shift Available

Mon - Fri: 8am - 5pm You’ll find your place at XTL! To learn more about our job opportunities, visit our website: XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification. We encourage all interested individuals to apply, but only those selected for an interview will be contacted. #ONTjob