Client Relations Officer

WE ARE HIRING!!!!

OUR TEAM Watu Credit Uganda Ltd is seeking a proactive, customer-focused, and integrity-driven person to fill the position of Client Relations Officer to onboard our esteemed clients, drive sales, and ensure a smooth customer experience while building strong client relationships.

JOB TITTLE; CLIENT RELATIONS OFFICER DEPARTMENT; ASSET FINANCE REPORTS TO; BRANCH MANAGER DUTY STATION; LYANTONDE - MASAKA MAIN BRANCH Role Summary; The Client Relations Officer manages customer engagement, sales generation, asset finance on boarding, and post-sale support.

Responsibilities

• The role involves handling customer inquiries, conducting KYC, resolving service issues, and ensuring a smooth on boarding process in compliance with Watu Uganda’s policies.
• Lead Generation and Outreach: Generate leads through walk-ins, referrals, and proactive outreach.
• Support customer outreach campaigns (e.g., Lead follow up, Ownership transfers (logbooks), satisfaction surveys).
• Present asset finance products (boda, simu, and any other Watu products) to prospective clients.
• Conduct pre-assessment of clients’ financial standing to recommend suitable products.
• Conduct thorough KYC, ensuring the authenticity of documents and accurate system uploads.
• Verify guarantors, referees, and next of kin details, confirming their awareness and consent.
• Explain loan agreements in detail—covering terms, repayment schedules, obligations, and consequences of breach.
• Ensure all onboardings comply with company policies, contractual terms, and regulatory requirements.
• Provide face-to-face and phone-based assistance for all product-related inquiries.
• Educate customers on product usage, payment methods, and value-added services.
• Assist customers with after-sales services, including escalating repairs and managing returns etc.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to meet the customer’s needs.
• Troubleshoot queries related to all Watu products and escalate unresolved issues related to theft, replacements, insurance, GPS, and product servicing to the right channels, ensuring timely follow-up.
• In addition, Support customers Watu appcustomers with basic app issues (e.g. updates, login failures, PIN resets, change of primary phone number, installation etc.) Database Management and Record-Keeping: Maintain an up-to-date database with accurate information on all customer interactions and service delivery queries/complaints.
• Maintain accurate records of all customer interactions, loan processing, and asset management activities.
• Participate in training sessions and learning opportunities to expand knowledge of the company, products, and customer service best practices.
• Provide constructive feedback on the efficiency and effectiveness of customer service processes.
• Submit periodic performance and activity reports to supervisors.
• Facilitate loan closures through asset sales and settlements.
• For all Boda/EV disbursements, ensure that customers download and sign up to the Watu App.
• Perform any other duties as may be assigned, demonstrating flexibility and commitment to the team.

Requirements

• Diploma in Business Administration, Sales, Marketing, Customer Service, or a related field.
• 2–3 years’ experience in asset finance, sales, customer service, or a related field-based role.
• Excellent verbal and interpersonal skills, with fluency in relevant local languages such as Luganda, Runyankole, Rukiiga, Kinyarwanda, etc Sales & Networking: Strong sales, customer engagement, networking, and relationship-building skills.
• Proficiency in MS Office, particularly Word and Excel.
• High integrity, accountability, customer empathy, problem-solving skills, and the ability to multitask and work under pressure.

Preferred

• A Bachelor’s degree is an added advantage.

How to apply;

• All suitably qualified and interested candidates should send their updated CVs to this link
• Deadline for Submission ; Frida y 30th October 2026 . Note : Only shortlisted candidates will be contacted and any efforts to influence the recruitment process will lead to automatic disqualification