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Sr. Software Developer/Sr. GIS Support Analyst

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We are seeking a Senior Software Developer/Senior GIS Support Specialist to provide development and Tier 1-3 technical support for a large-scale Enterprise GIS environment. This role is hands-on and best suited for a senior professional with deep experience supporting, administering, and enhancing ArcGIS and ArcFM-based systems in enterprise and utility environments.

Responsibilities

  • You will work closely with the internal technical teams and client SMEs to maintain system stability, deploy enhancements, and resolve complex issues across mission-critical GIS applications.

Flexible support hours between

  • Provide Tier 1, Tier 2, and Tier 3 support for ArcGISFM-based Enterprise GIS applications
  • ○ Python
  • ○ AngularJS
  • ○ ArcGIS JavaScript API
  • support Landbase GIS applications, including new development and troubleshooting
  • Deploy and administer ArcGIS Enterprise (Portal and Server)
  • Administer ArcGIS Server sites, user roles, and privileges
  • Publish GIS services and manage access controls
  • Perform system monitoring and performance tuning
  • Coordinate with server, security, database (DBA), and infrastructure teams

Provide ticket status updates to client SMEs

  • Troubleshoot and resolve issues reported by enterprise GIS end users
  • Document best practices and share lessons learned with the broader team
  • This is an hourly position with opportunity for overtime.
  • All Candidates Must be Authorized to Legally Work in the US Without Sponsorship
  • 5-10 years of experience administering, supporting, and developing ArcGIS applications
  • ○ ArcGIS JavaScript API
  • Proven experience deploying and administering ArcGIS Enterprise (Portal & Server)
  • Experience with system monitoring, performance tuning, and service publishing
  • ESRI ArcMap
  • ArcGIS Server (Administrator)
  • ArcGIS Server & Portal

Requirements

  • Utilities industry experience is a strong plus Candidates must meet all required technical skills

No third-party recruiters or agencies

  • 5-10 years of experience administering and supporting AcrFM applications
  • ○ Python
  • ○ AngularJS
  • Strong ability to collaborate across technical teams (server, security, DBA, etc.)
  • Ability to understand requirements and independently support enterprise applications
  • Strong troubleshooting, analytical, and communication skills
  • ArcFM
  • Enterprise GIS and database project administration and testing
  • GIS software maintenance (ArcGIS, ArcSDE)
  • Application administration and troubleshooting
  • Work on enterprise GIS platforms supporting critical utility operations

Preferred

  • Additional/Preferred Skills
  • Utility industry experience (electric, gas, or energy environments)
  • Windows Server administration experience
  • FME Suite experience supporting regulated or enterprise-scale environments
  • ArcGIS Desktop/AcrMap
  • Tier 1, 2, 3 support experience
  • Second-level customer support
  • Solutions architecture experience
  • Electric, Gas, or Energy Utilities background
  • Ability to work independently with minimal oversight

Benefits

  • Long-term contract with stability

Schedule

9:00 AM – 9:00 PM EST, with rotational weekend support

Important Notes

Local NYC metro candidates only

Mandatory Qualifications

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Why This Role

High-impact, hands-on technical role