Regional Operations Manager, Tea Around Town

Regional Operations Manager, Tea Around Town

About the Role: Regional Operations Manager

Are you a highly motivated and experienced operations leader with a passion for delivering exceptional guest experiences? Do you excel at driving efficiency and managing multi-location operations in a fast-paced, dynamic environment?

Regional Operations Manager

About topviewsightseeing

About Tea Around Town & TopView Group

Imagine an elegant tea room experience, but on a double-decker bus, charming its way through bustling city streets. That's

Tea Around Town

! Launched in 2023, we've quickly become a sensation, gracing the pages of NBC News and Time Out. Our mission is to deliver world-class, white-glove service, consistently, while seamlessly blending demanding schedules with cost efficiency.

We're part of

TopView Group, a dynamic and rapidly expanding global experiences company. Powered by our in-house technology, our diverse portfolio includes hop-on hop-off bus tours in iconic cities like NYC and London, unique events such as the North Pole Express, scenic cruises, bike rentals, walking tours, and attraction passes. We thrive in a fast-paced, entrepreneurial environment, constantly expanding our horizons both vertically and horizontally. If you're an entrepreneurial spirit ready to innovate and grow, you'll feel right at home.

for Tea Around Town, you'll be the linchpin of our operational success across

Texas, Georgia, and other assigned states. You'll be fully accountable for the entire Tea Around Town experience, from ensuring flawless execution of every detail to optimizing operational efficiency. Reporting directly to the Director of Operations, you'll play a pivotal role in supporting our ambitious growth plans, leading cross-functional teams, and guaranteeing the seamless delivery of our unique mobile tea room experience.

The ideal candidate isn't just a strategic thinker; you possess an exceptional eye for detail and a proven track record of optimizing operational excellence within upscale, multi-location food & beverage or hospitality environments. If you're ready to make a significant impact on a rapidly growing, innovative brand, we want to hear from you!

Why Join Tea Around Town?

Responsibilities

• Take full ownership of all Tea Around Town operations (both front and back of house) across 5-6 markets, ensuring flawless product execution and consistently delivering a world-class, white-glove experience on every single trip.
• Analyze daily, weekly, and monthly reports to proactively manage labor, inventory, and cost controls, consistently achieving cost efficiency and exceeding product financial goals for each assigned location.
• Collaborate closely with the finance team to develop and manage operational budgets, monitor expenditures, identify cost-saving opportunities, and uphold financial discipline.
• Recruit, hire, train, schedule, manage, and continuously monitor and optimize the performance of all operational staff, fostering a culture of excellence and accountability.
• Develop and streamline procedures and processes to support rapid product scalability. Identify bottlenecks and inefficiencies, proposing and implementing enhancements to maximize resource utilization and increase cost efficiency.
• Manage all operations for assigned locations, including oversight of internal teams and performance management of key vendors such as the caterer, maintenance facility. Ensure vendors meet service expectations and cost targets; identify and onboard new vendors as needed to maintain operational excellence.
• Work seamlessly with cross-functional teams across the organization to execute product changes, promotions, press events, and new product launches, fostering productive relationships and promoting inter-departmental synergy.
• Proactively gather and analyze customer feedback from various channels, translating insights into actionable changes to continuously improve the customer experience.
• Ensure consistent adherence to Tea Around Town's high standards of food quality, service, and guest experience. Refine quality assurance procedures, identify gaps, and implement timely corrective actions.
• Oversee meticulous inventory management through regular cycle counts and maintenance activities, ensuring accuracy. Identify potential operational risks and develop robust contingency plans to ensure business continuity.

Requirements

• Bachelor's degree in Business Administration, Restaurant/Hospitality Management, or a related field.
• 10 years of management experience in multi-location, upscale chain restaurants or high-volume food & beverage operations.
• A highly hands-on approach with strong, decisive problem-solving capabilities, even under pressure.
• Demonstrated ability to leverage data and analytics to inform strategic decisions and drive operational improvements.
• Proven ability to thrive in a fast-paced, dynamic environment and swiftly adapt to evolving business needs.
• Exceptional abilities in building, motivating, and leading high-performing operational teams.
• Excellent communication skills (written and verbal), strong organizational abilities, and meticulous attention to detail.

Pay

We offer a competitive compensation package that includes:

Benefits

• Joining Tea Around Town means becoming part of an innovative and rapidly expanding brand within the successful TopView Group. We offer a unique, high-end hospitality experience that's truly one-of-a-kind. We value entrepreneurial spirit, growth, and continuous improvement.
• Pre-Tax Commuter Benefits
• And more!

Availability

Work 50+ hours a week, including weekends and holidays, as needed to support operations.

Ability to travel

50% of the time across your assigned territory.

Location

This position is based in Dallas, TX, with the specific territory to be assigned.