Restaurant Floor Manager/Supervisor

Restaurant Floor Manager/Supervisor Introduction Welcome to Thind Management , a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties .

We are seeking a highly motivated and experienced Restaurant Supervisor/Floor Manager who is responsible for playing a crucial role in ensuring the smooth operations of a fine-dining restaurant, providing exceptional service, and creating memorable dining experiences for guests. This position requires strong leadership skills, excellent customer service abilities, and a deep understanding of fine dining etiquette and standards. The Supervisor/Floor Manager oversees the front-of-house operations, manages the service team, and collaborates closely with the kitchen staff to deliver impeccable service.

About thindmanagement

• With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights.
• We live and breathe Thind’s motto “We’ll Take It from Here”.
• Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Responsibilities

• & Duties Guest Service: Provide a warm and welcoming environment for guests, ensuring their needs are met and expectations exceeded.
• Greet guests, assist with seating arrangements, and handle any special requests or concerns to ensure a personalized dining experience Staff Management: Supervise and lead the front-of-house team, including servers, hosts/hostesses, and bartenders.
• Assign work schedules, delegate tasks, and provide guidance and training to maintain a high level of service and professionalism Service Standards: Uphold the highest standards of fine dining service, ensuring all staff members are knowledgeable about menu offerings, wine pairings, and proper service techniques.
• Monitor service quality, address any issues, and implement continuous improvement initiatives Floor Operations: Oversee the dining room operations, including table arrangements, reservation management, and seating assignments.
• Ensure efficient table turnover and manage the flow of service to provide an exceptional fining experience for all guests Team Coordination: Foster effective communication and collaboration between the front-of-house and kitchen staff.
• Coordinate with the culinary team to ensure the timely and accurate delivery of food and beverages to guests Guest Relations: Build and maintain strong relationships with regular patrons and VIP guests.
• Anticipate their preferences, provide personalized recommendations, and ensure their satisfaction to foster loyalty and repeat business Problem Resolution: Handle guest complaints or issues promptly and professionally, employing strong problem-solving skills and a diplomatic approach.
• Resolve conflicts and find appropriate solutions to ensure guest satisfaction and uphold the restaurant’s reputation Training and Development: Conduct regular training sessions for the service team to enhance their product knowledge, service skills, and overall professionalism.
• Provide ongoing coaching and feedback to ensure continuous improvements and career development Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations throughout the restaurant.
• Monitor staff adherence to food handling protocols, cleanliness standards, and alcohol service guidelines Administrative Tasks: Assist with administrative duties, such as staff scheduling, inventory management, and financial reporting.
• Maintain accurate records of reservations, guest feedback, and incidents that occur during service Qualification Standards & Company Requirements High school diploma or equivalent; additional education or certification in hospitality or restaurant management is a plus Previous experience in a fine dining restaurant or upscale hospitality environment, with a minimum of 2-3 years in a supervisory or management role Deep knowledge of fine fining etiquette, wine service, and menu offerings Exceptional leadership and interpersonal skills, with the ability to inspire and motivate a team Strong customer service focus, with a genuine passion for providing memorable dining experiences Excellent communication skills and organization abilities, with attention to detail Ability to work effectively in a fast-paced, high-pressure environment Proficiency in computer systems and software used for reservations and point-of-sale systems Knowledge of health, safety, and sanitation regulations pertaining to the restaurant industry Flexibility to work evenings, weekends, and holidays are required *Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*