Customer Service Trainee

About spadepartners

protect and serve working families by ensuring they have reliable access to the benefits they’ve earned. Partnering with thousands of unions and associations across North America, we’re proud to be the only organization of our kind that carries a 100% union label. Families count on us for security and peace of mind—and we deliver with consistency, care, and trust.

This isn’t just another remote job—it’s an opportunity to build a meaningful career. You’ll work directly with union members who request information about their benefits, walking them through available options and making sure they feel fully supported at every stage.

Responsibilities

• Connect with members by phone or video
• Schedule and lead benefit review appointments
• Explain coverage options in clear, simple terms
• Complete paperwork and conduct quality checks
• Provide follow-up support to maintain lasting relationships
• Every call and every interaction matters because the programs you explain impact families’ financial futures.

Requirements

• Strong communication skills and a genuine interest in helping others
• Reliable organizational and time-management abilities
• High school diploma or equivalent (college education is a plus)

Preferred

• Annual company-paid trips (destinations have included Cancun, Las Vegas, Disney, Puerto Rico, and the Bahamas)
• Background in customer service, retail, or sales is an asset but not required

Benefits

• Weekly pay plus bonuses (average ~$55K in year one)
• Advancement Opportunities
• A clear track toward leadership and career growth
• Create a schedule that fits your life
• 100% online with digital tools and support
• Long-Term Security
• Residual income from policy renewals
• Comprehensive benefits package available
• Training, mentorship, and one-on-one coaching