Remote Customer Service Rep

About spadepartners

We’re not your average insurance organization. We put people first, stay flexible, and focus on the future. Our mission is to give hardworking families peace of mind by ensuring they have the right protection in place. Through technology, teamwork, and a growth-driven mindset, we make the process simple, clear, and stress-free.

We’re searching for individuals who love helping people and simplifying the complicated. You’ll be the trusted person clients turn to whenever they have questions, need guidance, or want to feel confident about their coverage. In this role, you’ll provide support, clarity, and reassurance—making sure every client feels taken care of.

Responsibilities

• Keep in touch with clients after they receive their policy
• Explain benefits, answer questions, and guide them through claims
• Break down coverage details in a way that’s clear and easy to understand
• Work with leaders to make onboarding smooth and seamless
• Be the reliable point of contact clients count on for support

Requirements

• Strong communication skills and a genuine passion for helping people
• Comfortable with technology and remote work environments

Organized, detail-oriented, and proactive

• Customer service experience is a plus, but not required
• Legally eligible to work in the U.S. or Canada

Benefits

• 100% remote with flexibility to set your schedule
• Weekly Pay + Incentives
• Earn steady income with performance bonuses
• Step-by-step guidance to help you succeed
• Real opportunities for advancement, not just a job
• Supportive environment built on purpose and growth