Entry-Level Benefits Manager

About spadepartners

We are a long-established benefits organization that works with union members, associations, and member-based groups across North America and internationally. For more than 60 years, we have helped working families access supplemental and permanent benefit programs designed to provide added security and long-term protection.

Our focus is on delivering clear information, professional guidance, and dependable support to members who are looking to better understand the options available to them.

Responsibilities

• This is a people-focused position built around communication, service, and relationship-building. You will connect with members who have requested information, schedule appointments, and guide them through available benefit programs in a clear, professional, and supportive way.
• Handle inbound and outbound calls with members
• Schedule and conduct member appointments
• Present benefit information by phone or virtual meeting
• Answer questions and provide clear guidance
• Assist with digital forms, applications, and documentation
• Maintain accurate records and follow quality standards
• Participate in ongoing training, mentorship, and leadership development

Requirements

• Positive, professional, and energetic attitude

Confident speaking with people by phone or video

• Customer service, sales, or client support experience is an asset
• Able to work well independently and with a team
• Organized, reliable, and comfortable using basic digital tools
• Legally authorized to work in the United States or Canada

Benefits

• 100% remote work opportunity
• Weekly compensation
• Opportunity to qualify for annual company convention trips to destinations such as the Bahamas, Cancun, Las Vegas, and more

Strong verbal communication skills

Comfortable building rapport with individuals and families