Customer Service Trainee - WFH

About spadepartners

For decades, our focus has been simple: supporting hardworking families across North America. We partner with thousands of unions and member-driven associations, offering clear, trustworthy guidance on the benefits designed to protect their members. As the only fully unionized benefits provider, we operate with a higher level of integrity, transparency, and service. Families put their trust in us — and we work every day to earn it.

This role goes beyond working remotely; it’s a chance to make a meaningful difference. You’ll assist union members who have specifically requested a review of their benefit options. Your responsibility is to guide them through their choices, answer their questions, and ensure they fully understand the programs available to support their families.

Responsibilities

• Engage with members through scheduled phone or virtual consultations
• Lead benefit review appointments in a clear, professional manner
• Break down program details in simple, easy-to-understand language
• Accurately complete digital forms and required paperwork
• Provide follow-up communication to maintain strong relationships
• Every interaction you have helps families feel more secure about their coverage and their long-term financial well-being.

Requirements

• Strong, confident communication skills

Preferred

• all-expenses-paid destinations such as Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas
• Who Excels in This Role
• Reliable organization and attention to detail
• A genuine desire to help and educate others
• A high school diploma or equivalent
• Experience in customer service, retail, or sales (an asset, but not required)

Benefits

• Competitive Weekly Income
• Advancement Opportunities
• with a defined leadership track Flexible Scheduling to design your full-time hours Fully Remote Work supported by proven systems and technology Residual Income through long-term renewals Comprehensive Benefits including health, dental, and vision options Ongoing Professional Development with coaching and mentorship
• Annual Company Trips