Customer Service Representative - Remote

About spadepartners

Support Communities. Grow with Purpose. Work From Anywhere.

We’re on a mission to protect the people who power our communities. For over 60 years, our organization has partnered with unions, associations, and local groups across the U.S. and Canada to provide critical life and supplemental insurance coverage — always with integrity, care, and a focus on service.

Now, we’re expanding our nationwide remote team and seeking individuals who want meaningful, long-term careers — not just another sales role.

Responsibilities

• This isn’t cold calling or high-pressure selling. You’ll be working directly with individuals who’ve already asked for information. Your job is to serve as a trusted guide, helping them navigate their options and make confident decisions for their families.
• Connecting with members by phone or video to schedule personalized consultations
• Hosting online meetings to assess needs and explain available coverage options
• Helping clients complete enrollment documents and finalize benefit selections
• Ensuring every client has a smooth, professional experience from start to finish
• Participating in skill-building workshops and mentorship programs

Requirements

• Compassionate and people-focused, with a heart for service
• A confident communicator who can explain complex information clearly
• Self-motivated and reliable in a remote work setting
• Legally eligible to work in the U.S. or Canada

Preferred

• Background in sales, customer service, or consulting is a bonus — but not required

Benefits

• Design your own workspace and schedule
• Weekly pay with monthly bonus opportunities
• Move up quickly based on performance, not seniority
• Health options available after probation
• Qualify for exclusive incentive trips
• Join a mission-driven team that celebrates your success
• Ready to do work that matters — and enjoy the freedom of working from home? Let’s talk.