Client Service Representative - Remote

About spadepartners

We proudly partner with labor unions, credit unions, associations, and their members across Canada, providing families with the permanent benefits they rely on. For decades, our mission has been to protect working families and children, ensuring they have the support and security they deserve. We are now expanding our team and seeking motivated individuals who want to build meaningful careers while making a real impact.

Responsibilities

• Engage with members virtually through Zoom and phone calls to explain benefit programs
• Collaborate with team members to meet shared goals and performance standards
• Answer questions, address concerns, and provide consistent follow-up service
• Accurately complete documentation and maintain client records to company standards
• Participate in team meetings and contribute ideas to improve processes and client experiences

Requirements

• entry-level representatives
• to connect with members, explain their permanent benefit options, and provide ongoing service and support. This position is ideal for individuals who value teamwork, communication, and professional growth, and who want to thrive in a flexible, supportive environment.

Legally eligible to work in the United States

• High school diploma or equivalent (post-secondary education is an asset)
• Previous experience in customer service, sales, or team collaboration is an advantage but not required
• Proficiency with Zoom and online platforms, with strong attention to detail and accuracy
• Excellent listening skills and the ability to communicate effectively both verbally and in writing

Preferred

• Team-oriented mindset with strong collaboration skills
• Ability to adapt quickly in changing environments
• Strong organizational skills and accountability
• Confidence using virtual tools and platforms to engage with clients

Benefits

• including dental, prescription coverage, travel insurance, and death benefit Remote-first work environment with the flexibility to design your own schedule Performance-based incentives including bonuses and all-expenses-paid trips to destinations such as Cancun, the Bahamas, and Las Vegas Career advancement opportunities with in-depth training, leadership development, and rapid growth potential Supportive team culture where every member is valued and empowered to succeed