Customer Care Representative - WFH

About spadepartners

We’re a modern insurance organization built differently — people-centered, technology-driven, and committed to growth. Our mission is to serve working families with dependable life and supplemental coverage while creating real opportunity for our team. Flexibility, purpose, and long-term development aren’t just ideas here — they’re how we operate every day.

You’ll play a central part in delivering an outstanding client experience. After families enroll, you’ll continue supporting them — answering questions, providing clarity, and ensuring they feel confident in their decisions. Your work helps make insurance simple, understandable, and empowering.

Responsibilities

Build and strengthen long-term relationships with clients

• Guide families through policy details, updates, and claims processes
• Clearly explain benefits so clients fully understand their coverage
• Work alongside leadership to ensure seamless onboarding and ongoing support
• Serve as the primary contact for service-related questions and needs

Requirements

• Strong communication skills and a genuine desire to help others
• Comfortable using technology and working in a remote environment

Organized, proactive, and self-motivated

• Customer service or insurance experience is helpful, but not required
• Legally authorized to work in the U.S. or Canada

Pay

Weekly compensation plus performance incentives

Benefits

• 100% work-from-home with adaptable scheduling
• Structured training and mentorship
• Advancement based on performance
• A purpose-driven team that values collaboration and shared success