Entry Level Training Associate (Work From Home)

• AIL is a well-established provider of insurance and supplemental benefits.
• The company is known for delivering strong customer service with transparency, professionalism, and integrity.
• We are currently hiring service-minded individuals with strong communication skills for sales and customer service representative roles.
• This opportunity is ideal for someone who enjoys helping people, is willing to learn, and is looking for long-term career growth.

About spadepartners

• AIL has been serving families for over 68 years.
• The company works with more than 40,000 unions and associations across North America.
• AIL serves over 5 million members and continues to grow.
• The company has over $58.9 billion of insurance in force.

Responsibilities

• Handle inbound and outbound calls with members.
• Schedule and confirm virtual appointments.
• Present benefit options through video meetings.
• Assist members with applications and required documentation.
• Maintain accurate records and follow quality standards.
• Use basic computer systems to manage client information.
• Participate in ongoing training, mentorship, and leadership development.

Requirements

• Strong communication skills.
• Good time management and organizational skills.
• High school diploma required.
• Post-secondary education is preferred but not required.
• Customer service, sales, or retail experience is an asset but not required.
• Basic computer skills and comfort working virtually.

Benefits

• AIL holds an A+ Superior rating from AM Best for financial strength.
• Union members request these benefit programs because traditional workplace benefits may be reduced or eliminated after leaving employment or retiring.
• AIL helps provide permanent benefit solutions designed to protect members and their families long term.
• The company has been recognized as one of the top workplaces in North America, earning multiple Best Workplace awards and being named one of Forbes’ Happiest Places to Work.
• Weekly advances and performance bonuses.
• First-year average income potential of $55,000.
• Long-term career advancement opportunities.
• Flexible work schedule.
• Remote work-from-home option.
• Residual income opportunities.
• Full health benefits.
• Hands-on one-on-one training.
• Supportive team environment.
• Leadership development and mentorship.
• Annual company trips to exciting destinations.

Interview Process

To support a convenient and accessible hiring process, all interviews are currently conducted through video conferencing.