Customer Service Rep - Remote

About spadepartners

Join a Legacy of Service & Opportunity

Responsibilities

• Make and receive calls to assist members who have requested benefit information

Book and manage appointments for virtual consultations

• Deliver tailored benefits presentations to members via video conferencing
• Use basic computer applications to complete administrative tasks and client paperwork
• Ensure quality control by reviewing completed applications and documentation
• Engage in professional development and leadership training sessions

Requirements

• Strong communication and interpersonal skills

A customer-focused mindset with a friendly, enthusiastic approach

• Ability to work well independently and as part of a team
• Previous experience in customer service or sales is an asset
• Comfortable using basic digital tools (email, Zoom, CRM platforms, etc.)
• Must be legally eligible to work in the United States or Canada

Preferred

• Annual company-sponsored trips to destinations like Cancun, Las Vegas, or the Bahamas for top performers

Benefits

• We are a leading provider of supplemental benefits proudly operating under a 100% union label—something no other company in our industry can claim. With partnerships across more than 40,000 unions and associations worldwide, we’ve been committed for over six decades to protecting working families with both supplemental and permanent insurance solutions.
• Weekly pay with performance bonuses