Customer Service Representative - Remote / Work From Home

This is a remote position centered on assisting union members who request benefit information. You’ll connect with them through scheduled phone or virtual appointments, walk them through their coverage options in straightforward language, and complete the necessary digital documents to finalize their benefits. Each interaction plays a meaningful role in helping families make confident, informed financial decisions.

About spadepartners

We work directly with unions and member-driven organizations across North America to help their families understand and access the supplemental benefits available to them. As the only provider in our industry backed by a union workforce, we’re trusted for our transparency, clarity, and consistent support.

Who Thrives in This Role

Responsibilities

• Connect with members by phone or Zoom
• Conduct organized benefit review appointments
• Break down program information in clear, simple terms
• Accurately complete digital applications and forms
• Provide follow-up communication and continued support

Requirements

• Strong, confident communicators
• Organized, dependable team players
• Individuals who genuinely enjoy helping families
• High school graduates (or equivalent)

Preferred

• Customer service or sales backgrounds are helpful but not required

Benefits

• Weekly income plus bonus opportunities
• 100% remote work environment
• Residual income through renewals
• Health, dental, and vision benefit options
• Personalized training and mentorship
• All-expenses-paid company trips (Disney, Cancun, Vegas, Bahamas, and more)